We value our customers and aim to provide a satisfying experience on our Online Music Platform. If you are not completely satisfied with your purchase or subscription, we offer a 7-Day Refund Policy under the following terms:
Eligibility for Refund
You may request a refund within 7 days of:
- Purchasing a subscription plan
- Making a one-time payment for digital content
- Upgrading your membership
To qualify:
- The refund request must be submitted within 7 calendar days of the original transaction.
- The account must not have violated our Terms & Conditions.
- Excessive usage or abuse of the service may void refund eligibility.
Non-Refundable Situations
Refunds will not be issued if:
- The request is made after 7 days from the purchase date.
- There is evidence of misuse, policy violation, or fraudulent activity.
- The subscription was canceled after the 7-day window.
How to Request a Refund
To request a refund, please contact our support team with:
- Your registered email address
- Transaction ID or payment receipt
- Reason for refund request
Send your request to: [Your Support Email]
Our team will review your request and respond within 3–7 business days.
Processing Time
If approved, refunds will be processed back to the original payment method. Processing time may vary depending on your bank or payment provider (typically 5–10 business days).
Policy Updates
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page.